1.Scheduling:

All service requests are subject to scheduling based on technician availability and customer location.

2.Unlimited Service Requests:

“Unlimited” refers to the number of requests you can make within the package duration; however, all visits must be scheduled in advance and are limited to operational hours.

3.Response Time:

Standard response time is within 24–48 hours of booking, depending on service priority and workload.

4.Scope of Work:

Packages cover general maintenance services only. Major repairs, material replacements, or specialized work may incur additional charges.

5.Spare Parts:

Spare parts are not included in the package price and will be charged separately if required.

6.Validity:

Package validity begins from the activation date and continues until the end of the subscribed term (3, 6, or 12 months).

7.Cancellation & Refunds:

Packages are non-refundable once activated. However, services can be transferred or rescheduled with prior notice.

8.Access:

The customer must provide safe and clear access to the service area during scheduled visits.

9.Safety & Liability:

Sama Home ensures all maintenance work is performed by trained professionals in accordance with safety standards.